FAQ

FAQ's

Is travelling by private jet safe?
Both private aircraft and their crews must comply with the same high levels of safety as scheduled airlines and we take safety very seriously.

In order to operate private jet charter flights, aircraft operators have to, by law, complete a thorough process by which they satisfy the relevant country's Aviation Authority that they are competent to secure the safe operation of aircraft. This process audits such areas as company safety policy, management and organisational competence, crew training, aircraft maintenance, aircraft loading, flight planning and fuel planning amongst many other matters. If this set of stringent requirements is met, an Air Operator Certificate (AOC) will be granted.

Altitude Private Jet only works with approved operators who have a current AOC certification.

Aviation Authorities and Safety Agencies
European Aviation Safety Agency - http://easa.europa.eu

Australia                 Civil Aviation Safety Authority
Brazil                      Departamento de Aviacao Civil
Canada                  Transport Canada Civil Aviation Authority
France                    La Direction de l'Aviation Civile
Germany                Civil Aviation Authority (LBA)
Italy                         Ente Nazionale per l'Aviazione Civile
Malaysia                 Department of Civil Aviation Malaysia
Netherlands            Directorate-General of Civil Aviation
New Zealand          Civil Aviation Authority of New Zealand
Poland                    Civil Aviation Office
Portugal                  Instituto Nacional de Aviação Civil, I.P.
Romania                 Romanian Civil Aeronautic Authority
Russia                     State Civil Aviation Administration
Singapore               Civil Aviation Authority of Singapore
South Africa            Civil Aviation Authority
Spain                       Aeropuertos Españoles y Navegación Aérea
Sweden                   Sweden Civil Aviation Administration
Switzerland             Federal Office for Civil Aviation
Taiwan                    Civil Aeronautics Administration
United Kingdom      Civil Aviation Authority
USA                        Federal Aviation Administration

What does Altitude Private Jet do?
Altitude Private jet provides a price comparison and booking service for anyone wanting to charter their own private jet or helicopter.

What does chartering a private aircraft mean and can I buy a seat?
Chartering a private aircraft means that you have exclusive use of your very own aeroplane. Private aircraft come in many different sizes with the ability to carry anywhere between four to four hundred passengers and you pay for the whole aircraft rather than an individual seat.

We will advise and help you choose the right aircraft for your needs, taking into consideration how any people are travelling, where you are travelling to, your budget and many other factors that may affect your choice of aircraft.

How much does it cost to charter a private jet?
There are many factors that affect the cost of chartering a private aircraft, including aircraft size, fuel costs, landing fees and airport taxes. Altitude Private Jet submit your request to aircraft operators around the world asking them to provide their very best quote for your particular journey so that you get the very best price possible. Our website and quick quote tool are designed to give you as much information as possible and please do not hesitate to contact us for no obligation help and advice.

What is an empty leg?
Every day private jets fly empty as they travel to collect passengers returning home or as they are repositioned for their next flight. Aircraft operators do not make any profit from these empty leg journeys, so if your travel dates are flexible there may be a private jet that can accommodate your journey at a considerably discounted price. Please call us for more details and current empty leg flights.

 
Is it easy to book a private aircraft?
Travelling by private jet is all about flexibility, you choose the date, the time and the destination just like booking a taxi. We will take care of the whole booking process leaving you free to plan the other aspects of your trip.

What sort of aircraft do you have?
Because we work with thousands of aircraft operators around the world we can source an aircraft that is best suited to your needs and budget. If you would like us to source a specific aircraft or would like us to provide a selection of aircraft for your consideration we are happy to help.

What happens when I get to the airport?
Facilities at private aviation airports vary but we will provide you with information specific to your journey, including details of where to go, where to park your car, who will be meeting you and emergency contact telephone numbers. At many airports you will be met by your pilot and a representative form the airport, but if you are in any doubt about any aspect of your travel arrangements please do not hesitate to contact us for clarification. We are here to help and ensure your journey goes smoothly.

How long before my flight do I need do check in?
Check-in times vary between 15 – 30 minutes and at some airports you may be permitted to drive right up to the aircraft steps for boarding. We will advise you on the minimum check-in times and we would always recommend that you allow time for any delays on your journey to the airport.

Do I need my passport?
We would recommend that you always travel with your passport, even on domestic flights to avoid any embarrassment or disruption to your journey.

Which airports are closest to my home and destination.
It is likely that you already know which international airport is most convenient from your home or office but we would suggest that you call us to check if there are any other private aviation airports that you may not be aware of.

Can I travel with my dog/pet?
Travelling by private jet is the safest way to transport animals by air as they can travel with you in the aircrafts cabin rather than in the hold. Many private aviation airports have special facilities to accommodate animals. Please call us for more information.

Can I change my travel plans?
Private aviation is all about flexibility with your travel plans. Changes can usually be accommodated until the very last minute but please speak to us about any changes to avoid any confusion or embarrassment.

What catering should I expect onboard?
VIP catering suitable for your journey will be provided. On smaller aircraft this will usually be a pre prepared buffet and on larger aircraft with galley facilities food will be prepared on board. Catering facilities vary between aircraft so please let us know if you have any specific requirements.

Can I specify that I travel on a new aircraft?
We are happy to filter your aircraft search to only include the latest models, and we can provide full details and photographs for your consideration.

Can I see images of my aircraft.
Yes, we provide photographs of individual aircraft with your quotation.

How much luggage can I take?
The amount of luggage you can take depends on the size of the aircraft and your pilot must also take into consideration the length of the runways, number of passengers, required fuel and several other factors when planning your flight. As a general rule you are permitted one piece of hold baggage per seat plus cabin baggage. We will advise you on baggage during the booking process.
 
If you have any other questions please do not hesitate to contact us.

I’d like to get a quotation

If you would like to discuss your requirements in more detail, please call one of our dedicated flight consultants on +44 (0) 203 3151 0988 or contact us online